Vashine3D Help Center
Find practical answers about 3D model review, developing an image or idea, prototypes, small-batch projects, branded gifts, and buying catalogue products.
Products & Materials
Printing, materials, and availability02
Custom Projects
Files, ideas, prototypes, and small batches03
Care & Delivery
Safety, care, timing, and damaged items
If your question is not covered here, email Vashine3D for general inquiries and tell us what you need.
Products and Materials
What does print-in-place mean?
A print-in-place design is produced with connected moving parts in one print, so the finished piece can articulate after the appropriate print and quality checks. Movement and strength depend on the design, material, print settings, and handling.
What materials do you use?
FDM is our main printing process, and available materials include PLA, PETG, and ABS. Material suitability, colours, finish, and availability are confirmed for your project. We also accept modeling from images or ideas and review finishing or assembly requests case by case. See our processes, materials, and design support for details.
Are products printed to order?
Availability and production arrangements vary by product. Check the product page or contact us before ordering if you need a specific color, quantity, or delivery window.
Custom Projects and Small Batches
Can I start without a 3D model?
Yes. Choose "I have an image or idea" in the inquiry form and share a reference image, sketch, or written brief. Tell us the intended use, approximate size, and quantity. We review the modeling and printing work needed before preparing a quote.
Does a product's listed price include custom work?
The listed price applies to the catalogue product shown. Custom modeling, design changes, branding, and project-specific production are reviewed and quoted separately. Use the custom project inquiry form to discuss your requirements.
What information helps you prepare a quote?
Share your model or references, intended use, dimensions and units, sample or batch quantity, material or finish preferences, destination, and required arrival date. If you are unsure about the material or process, write “Not sure”. Our project brief guide and copyable outline can help you prepare the details.
Can I use a catalogue item as a project reference?
Yes. Include the product name or page link in your project notes, then describe the changes you would like. It helps us understand the direction; feasibility, specifications, and pricing are confirmed after review.
What happens after I send an inquiry?
We review your project details and any files provided. We may ask follow-up questions before preparing a quote. Sending an inquiry does not place an order; project scope, pricing, and timing are confirmed separately.
Can you review my STL file?
Yes, we can review the information you provide and identify questions about printability, size, material, color, quantity, and intended use. A review is not a final production approval until the project specifications are confirmed.
Can you customize colors or sizes?
Selected products may support color, finish, or size changes. The available options depend on the model and production requirements. Send your project details through our custom 3D printing page.
Do you offer prototypes and small-batch production?
We discuss prototype, wholesale, OEM, and ODM projects on a case-by-case basis. The project scope, quantity, model, material, and destination affect the quotation and production plan. Start with the custom project inquiry form.
Can you add a logo or branded packaging?
Logo integration and branded packaging may be available for suitable projects. Please include your requirements in the inquiry so they can be reviewed before quoting.
What is the wholesale MOQ?
Minimum quantities are reviewed for each project based on the design, material, size, finish, and quantity requested. Share your intended quantity through our custom project inquiry form so we can confirm the applicable MOQ and quotation.
Care, Safety, and Delivery
Are these products suitable for children?
Many articulated and collectible products contain small parts or moving parts and may not be suitable for young children. Check the product page and packaging information, and keep products away from children when the product is not designed or labeled as a children's toy.
How should I care for PLA products?
Keep products away from high heat, open flames, and prolonged direct sunlight. Handle articulated joints gently and follow any product-specific care instructions.
How long does production and shipping take?
Timing depends on the product, quantity, customization, destination, and current production schedule. Request a confirmed production and shipping estimate before placing a custom or wholesale order.
What happens if my item arrives damaged?
Contact us with your order number and clear photos of the packaging and item as soon as possible. We will review the issue according to the applicable refund and shipping policies.
Have a Custom Idea?
Send us your concept, 3D file, or project requirements and we will review the next steps.