Refund Policy - Vashine3D

At Vashine3D, we take pride in our 3D printed creations and want you to be completely satisfied with your purchase. As our products are often unique or custom-made, please review our refund policy below.

Return Shipping Costs

Returns are sent by mail. For eligible catalogue product returns due to a change of mind or another reason unrelated to a defect, damage, or an incorrect item, the customer arranges and pays for the return shipping.
If an item is defective, arrives damaged, or is the wrong item, we will cover the return shipping cost if we require the item to be returned. Contact vashine2021@163.com for return instructions.
Custom, personalized, and bulk wholesale orders remain subject to the Custom & Personalized Orders section of this policy.

Returns & Exchanges

We accept returns and exchanges within 14 days of delivery. To be eligible, your item must be in the same condition that you received it, unused, and in its original packaging.

Custom & Personalized Orders

Please note that custom-printed items, personalized products, and bulk wholesale orders are generally non-refundable unless they arrive damaged or defective. Each custom piece is made to your specific requirements.

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at vashine2021@163.com with photos of the issue. We will evaluate the problem and make it right through a replacement or refund.

Refunds

Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.